Vision, Mission and policy deployment 1

At recent moment, I discussed so much with my colleagues about the vision and mission for the company. As the conclusion, I would like to summarized them for an experiance as below.

Vision:
Long term goal of a company. Usually, it is not necesary to quantify but sometime it needs specify a defined target. Vision can be setup in powerful and great image of company but it should not be easy to achieve. It can encourage the employee to move to its direction and let them keep moving. It is very common of company said "To be number one of the world in XXX industrial!!!" or "To be the leader of XXX industrial in XXX area". If the vision was set properly, the departments were not need to set their vision but just go in the same direction according to the company vision.

Key performance index (KPI):
Short term goal of company and departments. This is the part of the policy deployment. Part of purposes of policy deployment is defining the quatified performance to measure the result of operation, and is, adjust the direction of working of different departments from different directions to same direction. Therefore, all the KPI in departments must be set according to the company KPI and with specified and quatified standard. KPI is always adjusted by yearly according to the result of year end to keep improving the operation result. Step by step to move to the vision of company. It is a common mistake of many companies that the goal of lean implementation is not related with the company KPI. They are always set the saving amount for lean, and most of the leader in charge of improvement team is just finding a way to calculate the saving. I am sorry that they are only calculating to have saving, not improving the process to have saving. Therefore, we need to setup the goal of lean closely related to company or department KPI to corelate the accuracy of improvement.

Mission:
The tasks of the people, department or orgainzation needs to in charge by accountability. They also needed to compactable with KPI and vision of company or departments. If the vision is to be the number one of the world in manufacturing indsutry, what is the mission of the company? earn more money for the boss only? For this, I suggest we should consider in different faces. On the customer side, if the supplier is number 1, they expect they can have better product and service from her supplier. On the employee side, they expect company provide better working environment, offcause, better salary and benfit as well. On the government side, they expect company provide good working opportunities to local area, offcause, more tax receiving as well. Those factors can improve the motivation of company and her all employee. This is sense of mission of anyone!

Please check the mission of Toyota as below,

To operate to become the most Customer Focused and Environmentally friendly automobile company in the country.

To broaden our understanding of our Customers' needs and endeavour to satisfy these needs to achieve maximum of Customer Satisfaction.

To contribute to the Society as a good corporate citizen.

Turn around to lean, a simple question for you, everyone, lean leader ask for (push) improvement of everything such as manufacturing process, material flow, operation flow,...etc. When much saving come out, the members of the kaizen team will start to ask the question for themselves, we can we get? I contribute my effort and intelligence for company, what is the payback? I am sorry to talk about this real situation but I am so sorry it is human being! I always ask the same question to myself as well.

That's why when we look at the books which are talking about lean or toyota production system, the first chapter is always talking about the vision and mission of toyota. Because, it is the first element of success of lean implement, even if, success of anything!
One more question, what is your mission in your FAMILY? if you can not achieve your mission, can you have a happy family? That is the same thinking of all!
Eventually, may be this is not a complete explanation of policy deployment, but at least I shown you something for them related to lean transformation. Agree?